We want to offer the best for your little friends. If you have any questions about your order, please don't hesitate to contact us beforehand! We would be delighted to help both you and your little companion.
Sleeping Apple allows for order cancellations and product exchanges. The buyer must contact us and return the item within 30 days, in accordance with applicable online shopping regulations.
To request a return for one of our products, please contact us before shipping the item back.
All items must be returned in perfect condition, ready for another plushie to enjoy, and must show no signs of use or damage.
The customer is responsible for return shipping costs, unless the error was on our part, in which case Sleeping Apple will cover the costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Custom Products
Sleeping Apple is not accepting custom orders at this time.
Order Errors or Defective Products
If a mishap has occurred with your order, or if the product was damaged during transit, please contact us as soon as possible! Please provide your order number and relevant photos so we can verify the issue. We will get to work right away to resolve the situation!
Theft or Loss
As these matters are beyond our control, Sleeping Apple cannot be held responsible for theft or loss occurring during the shipment of orders.
Need help?
Contact us at magic@sleepingapple.com