• Order preparation time

The preparation time for our orders is a maximum of two weeks; after which we will proceed with shipping.

• Domestic Orders (Spain and Portugal)

For orders within the mainland, delivery takes 2–3 business days from the time the order is placed.
We use UPS for our domestic orders; therefore, the estimated delivery times are approximate. You can track your order using the tracking number provided.

• International EU Orders

For international orders within Europe, delivery takes 5–7 business days from the time the order is placed.
We use UPS for orders within the European Union; therefore, the estimated delivery times are approximate. You can track your order using the tracking number provided.

• International Orders

International shipping may take 2–3 weeks.
We use postal services for international orders, so the estimated delivery times are approximate; you can track your order using the tracking number provided.
*We aim to plan ahead for peak shipping seasons, such as Christmas and Black Friday, however, courier services may experience unexpected delays.

• What if I’m in a rush to get the plushies to the midnight ball?

We offer express shipping services. Don't hesitate to contact us for delivery times and price quotes.

• Do you take custom orders?

We generally don't take custom orders, we work by collections, but sometimes we have a little spare time between projects, so feel free to contact us for more information.

• What payment methods do we accept?

Check the available payment methods when making your purchase; we accept a wide variety of payment methods.

• What materials does Sleeping Apple use?

Our little outfits are handcrafted using materials from local shops; we always use ethical, high-quality materials for our outfits and accessories.

• Shipping Policy

Orders are processed Monday through Friday during postal service hours; no shipments are made on weekends.
Order preparation time is one to two weeks. Ready-to-ship items, such as pins, will be dispatched within 72 hours of payment receipt.
Orders will be shipped exclusively to the address provided during payment confirmation; please carefully verify your shipping details when confirming your order. If you need to change the address, please do not hesitate to contact us.

• We ship internationally.

Sleeping Apple ships its outfits to a wide range of countries, including destinations in Europe, Latin America, the United States, Canada, Australia, New Zealand, and Asia.
We are not responsible for unexpected customs delays or delays caused by local postal or delivery services.
The buyer is responsible for paying any applicable local duties, taxes, and/or fees—including VAT—as well as any handling or administrative charges that may be levied by local postal or courier services.

• International Shipping Costs

At Sleeping Apple, we use Correos España for international shipments outside of Europe. For shipments within Europe, we work with UPS. Shipping costs are calculated at checkout based on the destination. All Sleeping Apple orders include a tracking number. 
Shipping rates are fixed and do not change regardless of how many items you add to your shopping cart. The estimated delivery time is 14 business days; this timeframe may vary during peak shipping seasons (e.g., Christmas, Black Friday).

• Confirmation and tracking

Once your order has been shipped, you will receive an email containing the tracking number. If you do not receive your order within the expected delivery timeframe, please do not hesitate to contact us at magic@sleepingapple.com with your order number and the buyer's full name so that we can follow up with our shipping carriers. We will provide you with an update as soon as we receive a response from them.